PRESENTATION OF AN EFFECTIVE MODEL FOR STRATEGIC CAPABILITIES OF HUMAN RESOURCES WITH AN APPROACH TO ANNOUNCED GENERAL POLICIES OF ADMINISTRATIVE SYSTEM

Abstract

The present study aimed at presenting effective model for strategic capabilities of human resources with an approach to announced general policies of administrative system (case study: Saderat Bank branches). Accordingly, in this study firstly strategic capabilities of human resources were identified through exploratory studies and a survey of knowledgeable experts on the subject was conducted using Delphi technique, and then, these capabilities were tested in the statistical population in the form of the designed model. The statistical population of the study consisted of experts and managers of Saderat Bank branches who were 3050 people, among whom 341 ones were selected as sample based on Cochran formula. Data collection tools were the examination of documents and questionnaire. Validity and reliability of questionnaires have been confirmed with a high percentage. The present study has presented a strategic model of effective human resource capability in administrative system according to the statements of the Supreme Leader of Saderat Bank. This model includes strategic human resource capabilities, including four dimensions of leadership capabilities (including 12 components), core human resource capabilities (including 11 components), special capabilities of human resource role (including 6 components) and individual traits (including 10 components). Then, based on this model, the relationships between strategic human resource capabilities, effectiveness, and policies of administrative system have been investigated. Based on the obtained results, while the proposed model of research was confirmed, all research hypotheses were accepted at 95% confidence level.